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Frequently Asked Questions

Account

How do I create an account?

Click on the "Login" button and enter your phone number. You will receive an OTP code to verify your account. After verification, complete your profile with your name and other details.

How do I update my profile?

Navigate to Settings > Profile and update your information. Changes are saved automatically.

Can I delete my account?

Yes, you can permanently delete your account at any time. On the mobile app, go to Profile and tap "Delete Account". On the website, go to Settings and click "Delete Account". This will immediately and permanently remove your account and all associated data.

Events

How do I register for an event?

Browse available events, click on an event to view details, and click "Register" or "Get Tickets". Follow the checkout process to complete your registration.

Can I cancel my event registration?

Refund and cancellation policies are set by individual event organizers. Check the event details page or contact the organizer directly.

Where can I view my registered events?

Go to "My Events" in the navigation menu to see all your upcoming and past event registrations.

Payments

What payment methods are accepted?

We accept all major credit and debit cards through our secure payment partner, Stripe. Your payment information is never stored on our servers.

Is my payment information secure?

Yes, all payments are processed through Stripe, a PCI-compliant payment processor. We do not store your card details.

How do refunds work?

Refunds are processed according to the event organizer's refund policy. Once approved, refunds typically appear in your account within 5-10 business days.

Notifications

How do I enable push notifications?

When prompted, click "Enable Notifications" and grant permission in your browser. You can manage notification preferences in Settings.

Why am I not receiving notifications?

Check your browser settings to ensure notifications are enabled for Muslim Spaces. Also verify your notification preferences in Settings.

Can I customize which notifications I receive?

Yes, go to Settings > Notifications to customize your notification preferences for different types of updates.

Spaces

What are Spaces?

Spaces are Islamic community centers, mosques, or organizations that use our platform to manage events and connect with their community members.

How do I join a Space?

Browse available Spaces and click "Join" on the Space you want to follow. You'll receive updates about their events and activities.

Can I be part of multiple Spaces?

Yes, you can join as many Spaces as you like and view all their events in one place.

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